This service, which is the same as EMS, is designed for customers who are looking for a fully managed outsourced solution, exclusive of hardware support. Typically, this service is 25-50% less expensive than EMS since NeoSpire does not provide server hardware and software. As this is customer hardware, NeoSpire does not provide spare hardware for servers that are customer-owned.
NeoSpire provides 24/7/365 support of the server and maintains full responsibility for the server's availability, performance and security. Upon detection of any issue, NeoSpire's engineers immediately respond, troubleshoot and resolve the problem.
Base Service Includes:
- Server Configuration Services
- Server Provisioning Services
- Server Load Balancing and Clustering Services
- Managed Layer 3 Firewall
- Managed Security
- Client Server and Network Monitoring
- 24/7/365 Full Systems Administration:
- OS Patches and Upgrades
- User Management
- Log Management
- OS Performance Monitoring and Tuning
- Backup/Recovery Procedures and Management
- System and Service Monitoring
- Web Server Administration
- Application Server Administration
- Database Administration
- Mail Server Administration
- Complete Support of all Web Sites/Applications on Server
- Use of NeoSpire's Redundant DNS Servers
- Use of NeoSpire's POP and SMTP Servers
- 24/7/365 Live, On-Site Technical Support
- 99.9% SLA on Server Availability
NeoSpire Value-Added Services:
- Dedicated Firewall Appliances
- Managed Server Backup & Recovery
- Weekly Tape Rotation and Secure, Off-Site Data Storage
- Virtual Private Networks (VPN)
- Load/Stress Testing
- Application Performance Analysis and Review
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