This service is designed for customers who desire a fully managed outsourced solution.
NeoSpire removes the hosting workload so company’s can focus on revenue generating core competencies; consider us your “Silent Partner”. New software and hardware is procured, installed, configured and tested by NeoSpire’s team of experts who then deploys your system into the SpireNet network.
NeoSpire then maintains 24/7/365 support of the server. NeoSpire maintains full responsibility for the server's availability, performance and security. If a server or service fails, NeoSpire's engineers immediately respond, troubleshoot and resolve the problem.
The main difference between NeoSpire and other Managed Dedicated hosting companies is that NeoSpire provides proactive monitoring (SpireWatch) and response without any needed intervention on behalf of the customer. Other providers will fix problems once the customer alerts the hosting company, but NeoSpire will detect and make any needed corrections to fix a problem. The majority of the time, customers did not know a problem existed until it was corrected and the NeoSpire team contacts the customer providing a report on the issue and resolution.
Base Service Includes:
- Server Configuration Services
- Server Provisioning Services
- Server Load Balancing and Clustering Services
- Managed Layer 3 Firewall
- Managed Security
- Client Server and Network Monitoring
- 24/7/365 Full Systems Administration:
- OS Patches and Upgrades
- User Management
- Log Management
- OS Performance Monitoring and Tuning
- Backup/Recovery Procedures and Management
- System and Service Monitoring
- Web Server Administration
- Application Server Administration
- Database Administration
- Mail Server Administration
- Complete Support of all Web Sites/Applications on Server
- Use of NeoSpire's Redundant DNS Servers
- Use of NeoSpire's POP and SMTP Servers
- 24/7/365 Live, On-Site Technical Support
- 99.9% SLA on Server Availability
NeoSpire Value-Added Services:
- Dedicated Firewall Appliances
- Managed Server Backup & Recovery
- Weekly Tape Rotation and Secure, Off-Site Data Storage
- Virtual Private Networks (VPN)
- Load/Stress Testing
- Application Performance Analysis and Review
|
