New software and hardware is procured, installed, configured and tested by NeoSpire’s team of experts who then deploys your system into the SpireNet network. A member of NeoSpire's customer-centric support team will deliver an administrative login to customers.
This service is not designed for customers that want NeoSpire to login to the servers often for tasks such as reconfiguration, modifying settings, setting up new web sites, etc. Although NeoSpire manages the network and the server hardware, and provides value-added services, the customer performs all systems administration. NeoSpire engineers are available 24/7/365 to perform any administrative tasks billed at an hourly rate.
Base Service Includes:
- Server Configuration Services
- Server Provisioning Services
- Client Server and Network Monitoring
- Complete Support for all Hardware with spares on site
- Use of NeoSpire's Redundant DNS Servers
- Use of NeoSpire's POP and SMTP Servers
- 24/7/365 Live, On-Site Technical Support
- 99.9% SLA on Network Availability
NeoSpire Value-Added Services:
- Server Load Balancing and Clustering Services
- Managed Firewall (Layer 3 or Dedicated Appliances)
- Managed Server Backup & Recovery
- Weekly Tape Rotation and Secure, Off-Site Data Storage
- Virtual Private Networks (VPN)
- Load/Stress Testing
- Application Performance Analysis and Review
|
